Video mystery shopping is the most cost-effective and accurate way to assess your customer service levels and staff training needs.

It forms the basis of our continuous improvement programme, where we offer bespoke training workshops as a follow up to each wave.

We only use experienced industry professionals for our mystery shopping assignments.

We fully understand your business and know what to look for.

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Benefits:

• Ensures a consistent level of service, pricing and pro-active selling across your network

• Provides a benchmark against your competition

• Peace of mind that your staff are complying with legal requirements and company policy

• An effective deterrent against dishonesty, poor service and bad practice