We provide independent, objective, anecdotal surveys...and then help you correct any negative customer perceptions.

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In house surveys are open to bias from customers who don't want confrontation.

90% of unhappy customers prefer not to tell employees...but will tell everyone else!!

A third party researcher is more likely to get to the truth.

 

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Customer Satisfaction Index

• Identify the two biggest areas for improvement

• Your company rating benchmarked against the top 1000 B2Bs

Cost: £POA

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Net Promoter Score

• Simple scoring system for a quick follow up

Cost: £POA

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