Includes:

Operational Excellence

• A look at the operational "Must Win" battles and KPIs

• Barriers to progress and how to overcome them

• Safety

• Making and protecting profit

• Understanding your customers and what they want from a merchant

• Productivity, and resource efficiency

• Managing & controlling branch stock & working capital

• Understanding "stock-turn" and its effect on profitability

• Basic principles of merchandising, and the "Five S" process

• Space planning - Warehouse & yard layout

• Security - Sound business controls to prevent stock loss & shrinkage

• Sharing World Class Distribution best practices for warehouses 

People

• Developing leadership skills - Building & leading teams

• Leadership styles - The difference between firm management and bullying

• Delegation, motivation, communication, and setting S.M.A.R.T objectives & targets

• Time management (What is urgent, and what is important)

• Driving performance - striving for continual improvement

• Managing discipline / Dealing with conflict and / or under-performance

• Recruitment & induction - Questioning, listening & feedback skills

• Training staff, and staff appraisals

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This course focusses on the key skills required for branch management and helps delegates understand the importance of collaboration & working together to achieve results, using inter-active scenarios to highlight the pros & cons of different leadership styles, the course will help you develop your teams to become a more effective work unit, and contribute fully to the business.

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The course is ideally suited to newly promoted, or soon to be promoted supervisors & managers.

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Learning Format: Classroom based or Webinar

Duration: 1 & 2 day options